Handling applications is a fundamental part of every rental housing provider’s business operation.

The application process is the first interaction you will have with your new tenant, and it sets the tone for the rest of the landlord-tenant relationship.

Parts of the application process are also strictly regulated, and there are many potential fair housing issues that can arise. As a result, it’s crucial that your policies and procedures for the application process are carefully considered and consistently applied.

This webinar will cover the different steps in the application process with information about legal compliance information and best practices, including:

  • How to handle multiple applications for the same unit
  • Procedures when there are co-applicants
  • Complying with screening fee laws
  • Holding deposits
  • Accepting and denying applications
  • Using CAA forms in the application process


Heidi Palutke, CAA Vice President, Compliance & Education.

Whitney Prout, CAA Policy & Compliance Counsel. 

Prior to joining CAA Whitney was a practicing attorney in Sacramento, where she represented rental housing owners and management companies throughout California in litigation and compliance matters.

Qualifies for 1 Unit CCRM Continuing Education Credit

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